Apple seeks apology for disastrous iOS 8 update

Apple created a lot of troubles by launching a disastrous iOS 8 update and eventually had to apologize for committing such a big mistake. The botched software update prevented many iPhone 6 users from getting connected to their respective mobile networks. Can there be a bigger problem than that for a mobile phone user?

On Wednesday, Apple released an iOS 8 update with the goal of fixing an existing bug in its health app. This action of the Cupertino, California-based tech behemoth lead to fresh problems as it made life difficult for some iPhone users.

Apple-iOS-8-release

Individuals who purchased the newly launched smartphones iPhone 6 or iPhone 6 Plus in the past few days installed the iOS 8.0.1 update as soon as it was launched on Wednesday. The update instead of making the phones more functional left users without access to their respective mobile networks. It was also found that following the update users also couldn’t use their phones’ Touch ID fingerprint reader.

People who were excited to finally get hold of their new handsets were left bamboozled and as a result started cursing Apple. Social networks and the company’s online discussion forums got flooded with angry messages from users. This forced Apple to quickly withdraw the update and seek apology for causing so much trouble to users.

In a statement published on Wednesday evening, Apple apologized saying that it is really sorry for all the inconveniences caused to users and is currently working nonstop for coming up with the next iOS 8 update in the form of iOS 8.0.2.

The tech giant has made it clear that it is primarily focusing on eliminating the issue found in iOS 8.0.1 from the next version of the operating system. According to Apple, users will get hold of the next iOS 8 update within the next few days.

For now, users are getting directed to Apple’s support page, which explains the way of overcoming the problem. Apple is asking users to reinstall the OS through iTunes to get rid of the update issue.

It seems that the list of affected users only include owners of the iPhone 6 and iPhone 6 Plus; people using older versions of the iPhone don’t appear to be affected.

Many are comparing the current iOS disaster with the Maps debacle of 2012. In 2012, Google Maps was replaced with Apple’s faulty mapping app on iOS 6. The company’s CEO Tim Cook was forced to apologize as hundreds of thousands of users protested about a range of defects in Apple Maps; the most prominent defect of them all was the inability of Apple Maps to present accurate information on locations.

It should be noted here that the botches iOS 8 update isn’t the only issue Apple is handling currently. A large section of people buying the iPhone 6 Plus, the phone with the biggest screen an iPhone has ever had, are complaining that the device is bending when kept in the front pocket.

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